Roadmap facilities department

Roadmap facilities department


Waternet is the first water cycle company in the Netherlands and is the result of a unique merger. The organization manages the Waterschap Amstel, Gooi and Vecht, processes wastewater from the region and supplies drinking water to the region. Sustainability is one of Waternet’s three core values, in addition to service and efficiency.

In order to fulfill the core value of sustainability, the goal has been set to be climate neutral as an organization by 2020. At the moment, the actions to achieve this mainly take place in the activities of Waternet, but not yet in the operational management. Facility management wants sustainability and circularity to be embedded in the daily work. PHI Factory supports Facility management by developing a roadmap to a circular operational management.


Facilities Affairs of Waternet is looking for the right tools and knowledge to set up the upcoming tenders in a sustainable and circular way. PHI Factory has drawn up a trajectory that leads to a roadmap towards the development of circular business operations.

The PHI approach

The project started with an inspiration session and a training on circular purchasing. PHI Factory then analyzed the current state of affairs by means of interviews and available documentation.

An ambition session was held with the facilities department to determine Waternet’s ambition and strategy towards a circular operational management and a start was made on setting objectives. The preconditions, support and assurance needed to achieve these objectives were also discussed. In a subsequent session the opportunities were mapped out and the objectives determined. All this information will be processed in a roadmap.

The result

The results of the session have been incorporated into a fantastic roadmap for the facilities department of Waternet. It contains the objectives, ten guiding principles, quotes from the interviews, a logo and a route to the dot on the horizon in 2025. The route outlines all actions that can be taken from 2020 to 2025 to achieve sustainable and circular business operations. A wonderful result that has been achieved together with the unbridled efforts of the facilities department.


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